Delivery and shipping
Same Day Shipping
Most online orders received by 3pm (Sydney time) Monday to Friday, are usually shipped that same day.
Calculation or estimate of shipping charges is part of
this sites "Checkout" process and is displayed before your order is
Shipping charges are intended to cover overhead costs associated with processing orders, handling, packing and shipping products to you. Shipping charges are based on the weight, volume and destination of the order, not just the value of goods.
Should the web site calculated charges vary significantly from our actual costs we will contact you prior to processing your payment and request adjustment.
For more information please feel free to contact us.
Method of Delivery
We use several shipping options to dispatch our orders such as Australia Post, Couriers and Direct Shipment from a supplier. We choose the best option for orders based on the delivery location, order size and weight and the time frame in which the order is required.
Direct Ship (Dropship)
From time to time we may ship our larger orders directly from our suppliers. With these shipments you may receive two deliveries, one from our warehouse and one from our supplier. If this is the case we will contact you advising you of the multiple deliveries. We have found they can arrive at different times or days. If you have any concerns please contact us.
Click and collect
Click and collect is available from our shop/warehouse at Taren Point in Sydney. We ask that you give our team at least 2 hours to pack your order for it to be ready for collection. We will contact you if there will be any delays fulfilling the order.
Once all payment has been received and processed, your order will be dispatched.
Please allow six (6) working days after the placement of your order before contacting us. If you do not receive your order at the expiration of six (6) working days, please telephone us on (02) 9525 1777.
It is important that you check the accuracy of the details you enter into the Delivery Details section during the checkout process. Please note it is your responsibility to supply the correct delivery details as we cannot be held responsible for incorrect details resulting in unsuccessful deliveries.
As per Australia Post delivery guide, standard parcel post deliveries for metropolitan areas in Australia should arrive within a maximum of 3 - 6 working days from the date of dispatch. This time may vary depending on the area in which the item is to be delivered and should be used as a guide only. Local deliveries are often within 2 - 3 working days. Express Post deliveries are faster than standard parcel post. Estimated delivery times can be found at www.auspost.com.au. Please note that The Stainless Shop will not be held liable for any postage delays incurred by Australia Post. It is your responsibility to advise us if the parcel has not been delivered. If an item is lost or not delivered, The Stainless Shop will investigate the matter with Australia Post. Then, depending on the outcome of such investigation and at the discretion of The Stainless Shop, a replacement item may be sent. Furthermore The Stainless Shop will not warrant the cancellation of an order as a result of delays with Australia Post.
Please note that The Stainless Shop will not be held liable for any postage delays as a result of Australia Post peak period delays. It will remain your responsibility to ensure you take into account possible obvious delays with Australia Post such as Christmas, New Year and Easter, whereby Australia Post regular delivery guide (maximum 6 working days for Metropolitan areas) may not apply. For further information about Christmas postal delivery times or tips, contact the staff at your local Australia Post Branch, telephone 131318 or visit https://auspost.com.au/.
copyright 2010, The Stainless Shop. ph: (02) 9525 1777
170 Taren Point Road Taren Point. NSW 2229
HOURS: Monday to Friday 8:00 to 5:00, Saturday 8:00 to 3:00